Terms & Conditions

for Realtors, Tenants and Members Last Updated: 01/01/2022

Introduction and Scope of Services

Airapa GmbH and its subsidiaries (together “Airapa”) provide an online platform with technology for Agencies, Agents, Landlords and Tenants to meet online, enter contests, write reviews, search, compare and book Rooms and other types of properties (“Properties”). Properties are booked directly from the respective independent Agencies, Agents, Landlords offering the Properties (each an “Realtors”). The “Tenants” are interested in booking a rent. The “Members” are persons who completed Airapa’s account registration process. Realtors and Members are jointly referred to as “you”. The “Services” comprise listings for Properties independently created by Realtors in their own discretion and responsibility (each a “Listing”) as well as Content (as defined below) which are accessible at www.airapa.com including its subpages (collectively, the “Site”) and any related applications (the “Application”). Airapa is solely acting as a commercial agent for the Realtors. Airapa is not an Realtor of Real estate, nor is it a provider of Properties, nor a representative or proxy of an Realtors. Airapa does not own, sell, resell, furnish, provide, manage or control any properties, rental services and does not act as an agent to the Tenants. Airapa’s responsibilities are limited to exclusively facilitating the availability of the Services and serving as the commercial agent of each Realtors. Airapa has no control over the conduct of Realtors, Tenants, MEMBERS and other users of the Services. AIRAPA CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS OR THE CONDITION, LEGALITY OR SUITABILITY OF ANY RENTAL. AIRAPA IS NEITHER RESPONSIBLE NOR LIABLE FOR TO ANY LISTINGS AND PROPERTIES. BOOKINGS WITH THE REALTORS ARE MADE AT THE TENANT’S OWN RISK.

Applicability

These terms and conditions (“Terms”), as amended from time to time, apply to all Airapa services. By accessing, browsing or using the Site, Application and Services through whatever platform, you agree to comply with and be legally bound by these terms Irrespective of a registration or certain use or way of access. These Terms govern your access to and use of the Site, Application and Services and all Content (as defined below) vis-à-vis AIRAPA and, where applicable, the Realtors. Please carefully read these Terms and also the Privacy Policy and the Legal Notice, each of which is incorporated by reference into these Terms. If you do not fully agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application and Services. If you act on behalf of a company or other legal entity, you guarantee that you have the authority to act on behalf and to bind that company or other legal entity to these Terms. If you are using this Website and/or making rental reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the rental reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms of Use. You agree to be financially responsible for all of your use of the Website (as well as for use of your account by others). You are responsible for any bookings and rental reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Website is true, current, complete, and accurate. Furthermore, you also confirm that the Tenant is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited.

Eligibility

The Services are intended solely for persons who are aged 18 years or older. Any access to or use of the Services by anyone under 18 years is expressly prohibited. By accessing or using the Services you guarantee that you are 18 years or older.

Privacy

Airapa’s Privacy Policy applies. Please see them for information and notices concerning Airapa’s collection and use of your personal information.

Bookings and Payments

Bookings by Tenant with Realtors The respective Realtor only, and not Airapa, is solely responsible to the respective Tenant for honoring any confirmed bookings and making available any Rental reserved through the Services. The Realtor is also responsible to provide all information legally required to the Tenant. If you, as a Tenant, choose to enter into a transaction with an Realtor for the booking of a Rental, you agree and understand that you will be required to enter into an agreement (including releases) with the Realtor only and you agree to accept any terms, conditions, rules and restrictions associated with such Properties imposed by the Realtor and will receive necessary information from the Realtor only. You acknowledge and agree that Airapa is no party to the agreement but only acts as the commercial agent to the Realtor and Airapa accepts no liability arising from or related to any of your agreements with the Realtor unless Airapa is legally obliged to do so or to fulfil certain information and security obligations towards the Tenants. The Realtors are requested to either confirm or reject a booking within the specified timeframe (which is generally within 24 to 48 hours of when the booking is requested, as determined by Airapa in its sole discretion) or the requested booking will be automatically cancelled. Once your confirmed booking transaction is complete (including payment) you will receive a confirmation email summarizing your confirmed booking. Payments by Tenants You agree to pay for the “Total Cost” (including the price of the rental and, where applicable, taxes, levies and duties) for any booking requested, in accordance with the pricing terms set forth in the applicable booking page, if such requested bookings are confirmed by the applicable Realtor. The availability and price of a Properties can change any time until you have received a booking confirmation. In case only the deposit is payable at the time of booking or booking confirmation, the balance of payment (i.e., the Total Cost minus the deposit) is due and will be payable as stated in the Realtor’s terms according to the booking page. Airapa in its own discretion collects (through third party payment processors) the Total Cost (as one payment or deposit plus balance payments) for and on behalf of the Realtor as its commercial agent. You hereby authorize the collection of such amounts by charging the credit/debit card provided as part of requesting the booking, or by one of the other payment methods as described on the Site or Application. Bank and Credit Card Fees Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international rental may be considered to be an international transaction by the bank or card company, since Airapa may pass on your payment to an international realtor. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank. Tenant Cancellations and Refunds If: the applicable Realtor does not confirm the requested booking, or, as a Tenant, you cancel your requested booking before the requested booking is confirmed by an Realtor, any amounts collected by Airapa or its third-party payment processor will be refunded to the Tenant within a commercially reasonable time, depending on the selections the Tenant made via the Site and Application, and any pre-authorization of such Tenant’s credit/debit card will be released. Once your booking is confirmed by the applicable Realtor, the Total Cost of your Rental is subject to the cancellation and payment terms of the Realtor. Please carefully read the fine print and important information in the Listing, the booking page and your reservation confirmation for policies as applied by the Realtors. A cancellation must be done via your booking conversation page. If you are advised that your booking is on an ‘on request’ basis (which is typically the case for rental booked shortly prior to moving date), the Total Cost of your Rental is subject to the cancellation and payment terms of the Realtor from the moment when you have submitted the booking request. Other Tenant Credits Airapa may in its sole discretion provide credits as part of Airapa’s rewards program. These tenant credits will be based on the rental you book and they may be deposited into your Airapa account. These credits can be used on the same basis as outlined above for the Friends with Benefits program.

Content

All materials and content on the Website, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights (“Intellectual Property”). The Intellectual Property is governed and protected by United States and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the “IP Providers”). The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may download any Intellectual Property solely for your personal, non-commercial use, consistent with these Terms, provided that you maintain all copyright and other notices contained in such Intellectual Property. You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the IP Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms. All software, applications, and modules (collectively, “software”) used on the Site are proprietary to or licensed to us by other parties (“Software Providers”, together with IP Providers, the “Providers”). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site. Further, you cannot (i) use any device, software, or routine that interferes or attempts to interfere with the normal operation of the Site; (ii) perform any action that is deemed by us to impose a burden or unreasonable load on our computer equipment; (iii) use any “robot”, “spider”, or other automatic device (or a program, algorithm, or methodology with similar processes or functionalities), or any manual process or functionality, to monitor, assemble, analyze, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on this Site. The United States controls the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under United States’ export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department’s Table of Denial Orders or the US Treasury Department’s list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated. Airapa may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”). By making available any Content on or through the Services, you agree that Airapa may use the Content as Airapa at its discretion sees fit in particular on its (mobile) website and app, and in (online/offline) promotional materials and publications. You hereby grant to Airapa a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Content on, through, or by means of the Services. Airapa does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Content. You acknowledge and agree that you are solely responsible for all Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Airapa the rights in such Content, as contemplated under these Terms; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or Airapa’s use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. The person who uploaded the Content warrants that the Content shall not contain any viruses, Trojan horses or infected files. You must not store illegal content on the Site and Airapa will monitor the site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine. Any Content that does not meet the aforesaid criteria will not be posted and can be removed at any time and without prior notice. Airapa may, in its discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or terminate your Airapa account. Upon termination Airapa will within a commercially reasonable time pay you any amounts which Airapa is legally obliged to pay you. Airapa does not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback.

Reporting Claims of Copyright Infringement

If you believe that materials hosted by us infringes your copyright, please submit (or have your agent submit) to us a notice including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement. A physical signature of the person authorized to act on behalf of the owner of the copyrighted work; A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the Site; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Our Copyright Agent for notice of claims of copyright infringement on the site can be reached as follows: Airapa Inc. We reserve the right in appropriate circumstances to remove content on the Website alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others.

Disclaimer

If you choose to use the Services, you do so at your sole risk. Airapa does not have an obligation to conduct checks on any Realtors, Members or other users of the Services or third parties and does not make any attempt to verify Listings or Content. The Services (including the Site and Application), Listings and Content are provided “as is”, without warranty of any kind. In particular, Airapa makes no warranty regarding the quality of any Listings or Content or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Services or advice or information, whether oral or written, obtained from Airapa. Without limiting the foregoing, Airapa is not responsible and disclaims any liability for the use, validity, quality, suitability, fitness and due disclosure of the Listings and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose or be available on an uninterrupted, secure, or error-free basis. You acknowledge and agree that the relevant Realtor is solely responsible and assumes all responsibility and liability in respect of the Listings. Airapa is not a (re)seller of the Properties. Complaints or claims in respect of the Property are to be dealt with by the Realtors. Airapa is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities. Airapa explicitly disclaims all liability for any act or omission of any Tenant or other third party. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any e-mail or links sent to you by Airapa. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the rental reservations booked through Airapa (whether through this site or call center), even if advised of the possibility of such damages. You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Services and Content, your booking of any Rental via the Services, and any contact you have with other users whether in person or online remains with you. Airapa shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Airapa’s obligations in respect to the Services, up to the maximum amounts specified herein. Neither Airapa nor any others involved in creating, producing, delivering or otherwise making available the Services or the Content will be liable for (a) any punitive, special, indirect or consequential loss or damages, including loss of profit, loss of or damage to goodwill or reputation, loss of claim, (b) any inaccuracy relating to the (descriptive) information of the Realtor as made available, (c) the services rendered or the products offered by the Realtors or other business partners, (d) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of the Services, or (e) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, negligence, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Realtor or from any communications, interactions or meetings with other users of the Services or other persons with whom you communicate or interact as a result of your use of the Services. Airapa has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event will Airapa’s aggregate liability arising out of or in connection with your use of or inability to use the Services or from any interactions with any other members, exceed the amounts you have paid or owe for bookings via the Services as a Tenant in the twelve (12) month period prior to the event giving rise to the liability, or one hundred US Dollars (USD 100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Airapa and you.

Indemnification

Subject to these Terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including—without limitation—reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to Our Website, Properties, or the Intellectual Property.

Links to Third-Party Sites

Our website contains links to websites owned and operated by third parties. If you use these links you leave our website. These links are provided for your information and convenience only and are not an endorsement by Airapa of the content of such linked websites or third-party services. Airapa has no control of the content of any linked website and is not responsible for these websites or their content or availability. Airapa makes no warranties or representations, express or implied about such linked websites, the third parties they are owned and operated by, the information contained on them or the suitability of quality of their products or services. If you decide to access any third-party websites and make use of the information contained on them and/or enter into any contract for the supply of goods or services from such third party and/or make any donations to such third party, you do so entirely at your own risk. Airapa accepts no liability for damage or loss, however caused in the connection with the use of or reliance on any information, material, products or services contained on or accessed through any such linked website.

Complaints

Fortunately, complaints are few and far between. However, should you have a complaint, please contact Airapa’s customer service at (e-mail and phone) within 60 days of return from your rental. A consumer may also bring proceedings in the courts of the country in which consumer is domiciled. However, consumer agrees that complaints not received within 60 days from the return date of your rental will be barred.

Severability

If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms. The commercial relationships that Airapa has with the Realtors are governed by separate agreements. Realtors may have, declare applicable or require acceptance of their own terms and conditions for the use, access and consummation of the Rental (which may include disclaimers and limitations of liability).

Modifications

Airapa reserves the right to modify the Terms at any time without prior notice. Any changes will become effective immediately upon use of the Site, Application and Services post change constituting an acceptance of the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.